Refund policy

Last updated: June 30, 2026

At GOLSALES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in their original packaging
  • Proof of purchase (order number or receipt) is required
  • All eligible products may be returned within the return period unless otherwise stated

Free Return Shipping

We offer free return shipping on all approved eligible returns.

There are no restocking fees.

Return Process

To request a return, please contact us at info@golsales.site within 30 days of receiving your order.

Once your request is reviewed, we will provide return instructions.

Please do not send items back without receiving return instructions first.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are processed within 5–10 business days, depending on your payment provider
  • Original shipping charges (if any) may be refunded when applicable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will provide either:

  • A replacement item, or
  • A full refund at no additional cost

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Underwear or intimate apparel
  • Earrings or pierced accessories
  • Personalized or custom-made items

Unless the item is damaged or defective.

Contact Us

For any questions regarding returns or refunds, please contact us:

GOLSALES
82a James Carter Road
Mildenhall, United Kingdom
IP28 7DE

Email: info@golsales.site
Phone: +447853155471
Website: https://golsales.site